Amazon is now offering to replace its discontinued Cloud Cam smart camera with the Blink Mini following its decision earlier this year to end the Cloud Cam product line and end support for mobile apps connected to the device. During the seller's announcement in May 2022, Amazon said that it will send information to customers how to give their replacement products, which will include a one-year Blink Plus subscription plan. However, these emails do not arrive immediately, causing customers to worry that Amazon has misled them or that they may miss the important email when it arrives.
It turns out that the emails are starting to go out. Over the past few days, Amazon Cloud Cam owners are reporting that they have received instructions on how to order their replacement Blink products.
The email thanks customers for their support and tells them that for every active Cloud Cam device they own, Amazon will give users a free Blink Mini and a one-year Blink Plus subscription plan, which Cover all devices under Blink account. The email describes the Cloud Cam product that Amazon has found to be working on the user's account and explains how to use the promotional code to make a purchase. The company said customers have until January 26, 2023 to redeem their codes. Each system allows only one ad code, so customers with large Cloud Cam setups will need to check separately for each device they intend to replace.
The successor product, the Blink Mini, offers an indoor security camera with 1080p HD video, 2.4GHz Wi-Fi connectivity, night vision, motion detection, and two-way audio. It also works with Alexa. These specs are similar to Cloud Cam, which also offers 1080p HD video, night vision, and two-way audio. Amazon customers can also recycle their old cameras by requesting a free UPS shipping label through the Amazon Recycling Program, Email Notes.
After purchasing the product, customers will need to sign in to their Amazon account linked to their email and place an order for their Blink subscription, which will show up for free at checkout. (A blink account is required to activate your subscription plan - so wait until it's set up first or you'll be charged in full.)
This subscription differs from that offered to Cloud Cam users historically, who have been able to choose from three pricing tiers of $6.99, $9.99, or $19.99 per month, depending on the number of cameras they have ( three, five or 10) and longer. they want to save a short video - either one week, two weeks or one month, respectively. The Blink Plus subscription plan is a $10 per month (or $100/year) paid plan that provides 60 days of unlimited video history for an unlimited number of blinks, instead of just one. In fact, Cloud Cam customers who have already replaced a single camera can upgrade to Blink's basic subscription plan at $3 per month (or $30/year) after their free year is over.
The company also offers its customers time to export their data from the Cloud Cam platform before it is gone forever. Until December 2, 2022, customers will no longer be able to access Cloud Cam or related applications. Until then, customers can download their existing video recordings if they want. But after that date, all video stories will be deleted, Amazon warns.
To export their content, customers will need to click on any video in the "Saved Clips" section of the app, then click the download icon to save the recording. Amazon said its decision to get rid of Cloud Cam, which was launched in 2017, was because the company's line of Alexa-connected devices had grown over the years and it decided to focus its efforts on other products.
"With your help over the past five years, Cloud Cam has served as a reliable indoor security camera in place for Amazon Key-enabled smart locks that work with Alexa," the original email said. explained to Cloud Cam customers. "As the number of Alexa smart home devices continues to grow, we're focusing our efforts on Ring, Blink, and other technologies that make your home better and more comfortable. Your process is simple."
To find representative emails, search your inbox for messages from "store-news@amazon.com" with the subject line "Important reminder about your cloud".
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